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C u s t o m e r S u p p o r t
Our billing are 9:00 a.m. to 5:00 p.m., Monday through Friday. Our technical support hours are from 9:00 a.m. to 9:00 p.m., Monday through Friday and 12:00 p.m. to 5:00 p.m. on Saturday. Please call our billing department with any questions you may have with your bill or your account. Our technical support staff is trained to help you with your account set up and the operation of your Internet connection. Also, they can help with any problem you may have with your Internet Explorer or Netscape browser or mail program.
For our technical support staff to adequately help you with the problem you are having, please do the following things before calling:
- Restart your computer. Many problems can be fix just by restarting your computer.
- Have your user name and password ready.
- Have the error message you are getting written down or on the screen.
- Know where your Windows 95/98 disc is in case it is needed
Contact Us
Wenatchee Office
(509) 663-5700 - technical support
(509) 662-9344 - customer care
(509) 663-5764 - fax
Northwest Internet Access
1630 N. Wenatchee WA Suite 8
Wenatchee, WA 98801
Moses Lake Office
(509) 765-9640 - technical support
(509) 764-0309 - customer care
(509) 764-4914 - fax
Northwest Internet Access
124 E 3rd Ave. Suite 203
Moses Lake, WA 98837
Send e-mail to technical support at:
support@nwinternet.com
Send e-mail to billing at:
billing@nwinternet.com
Send e-mail to the Moses Lake office at:
mloffice@nwinternet.com
Technical Information
Dial-up Numbers:
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Wenatchee:
Brewster:
Quincy:
Moses Lake:
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664-0434
689-0300
787-9270
765-9400
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Server Information:
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Primary DNS server:
Secondary DNS server:
Incoming mail (POP3) server:
Outgoing mail (SMTP) server:
News Groups (NNTP) server:
FTP server:
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206.159.40.3
207.178.42.11
mail.nwinternet.com
mail.nwinternet.com
news.nwinternet.com
ftp.nwinternet.com
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Web Site Content Copyright © 1999-2000. All rights reserved.
Web Site Design by Planet Forge Web Design.
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